Please refer to the delivery and processing times to ensure your expected delivery date is accurate.
If you have been provided with a tracking number, please use it to monitor your order’s delivery status.
If the tracking indicates “Delivered” but you have not received your order, please check locations where the courier may have left the item, such as a porch, behind a gate, or with a neighbour. Due to changes following COVID-19, couriers often do not wait for signatures and instead take an image of the delivery location for tracking purposes.
If you still cannot locate your order after these steps, please email us at info@surestepfootwear.co.uk, and we will investigate and resolve the issue.