We apologise for the delay in receiving your item.
While we make every reasonable effort to meet delivery dates, Surestep Footwear shall not be liable for any losses, costs, damages, or expenses incurred by the customer or any other party arising directly or indirectly from a failure to meet an estimated delivery date.
However, if you have paid for premium delivery and the delivery target was not met on the first attempt (couriers will make two attempts), we will reimburse the premium paid at checkout for that service.
Exclusions: We shall have no liability for any failure to deliver goods or any delay caused by events or circumstances beyond our reasonable control, such as postal strikes or extreme weather conditions like heavy snow or flooding.
Please also refer to our stated processing and delivery times.